Return & Refund Policy

If something you bought from Stonelark Coffee Supply is not right for you, you have 30 days from the delivery date to return it. Unused gear in its original packaging qualifies for a full refund of the purchase price. If a brewer or grinder arrived defective or was damaged in transit, we will replace it or refund you in full, including original shipping — just contact us within the 30-day window with your order number and a photo of the issue, and we will make it right without a debate.

What can and cannot come back

Most gear returns easily: brewers, kettles, grinders, scales, mugs, and accessories in unused condition with original packaging. A few categories are different for hygiene and freshness reasons. Whole bean coffee, decaf, and sampler packs are not returnable once opened — but if a bag arrives stale, damaged, or wrong, tell us and we will replace it or refund it. Used cleaning and descaling products cannot come back. Gift sets return as complete sets. Items marked final sale at purchase are not returnable except when defective, in which case the standard defect promise applies.

How refunds work

Start a return by replying to your order confirmation email or using the contact form with your order number; we will send a prepaid return label for defective or incorrect items, while standard change-of-mind returns are shipped back at your cost. Once the item arrives back at our warehouse and passes a quick inspection, we issue the refund to your original payment method within 5 business days. Banks and card issuers may take a few additional days to post it. If you would rather have store credit, say so — we will add 10 percent to the credited amount as a thank-you.